Help Center


Below is a collection of the "Frequently Asked Questions" about our Website to help make your shopping experience as easy as possible. However, if you need specialized assistance or further information, please click here to contact us for LaptopTraveller’s professional, courteous customer service.

Order

How could I track my order status online?
You may track your order by clicking here
How to place tax exempt orders with LaptopTraveller.com?
You may apply for sales tax exemption with LaptopTraveller once we have your tax-exempt certificate on file. When you make your first tax-exempt purchase, you enter your tax exemption certificate number on the comment box during Checkout. Then fax your state- or federal government-issued certificate to 800-951-4092 within 72 hours for verification purposes. Be sure to include your order number on your fax.
Until we receive and approve your forms all your LaptopTraveller orders will be taxed, but the sales tax you pay will be refunded as soon as your tax-exempt status is approved.
What happens if an item is on backordered?
In the unlikely event that any items in your order are unavailable for immediate delivery, we will contact you via telephone or email for the estimated arrival time of the delayed shipment. When you have confirmed with us your decision to wait for the shipment, your item will be shipped to you automatically when it becomes available.
How do I cancel my order?
You may cancel your order as long as the order is not charged or processed. We strongly recommend you to e-mail us by 3:00PM EST / 12:00PM PST. To cancel your order, please fill in the contact us form here and select “ Cancel Order” for your reasons of contact. Be sure to include your order number in the comment box. However, once your order has been processed, you may not cancel your order.

Products

Does LaptopTraveller offer warranty on products?
LaptopTraveller.com aims to ensure that every customer is 100% satisfied. To help secure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandise unless you have been Informed of a Final Sale (which means no return/refund/cancellation).
Some Manufacturers offer their own warranty on the products that are sold on LaptopTraveller.com. If Manufacturer Warranty is offered, we will include the warranty information on the product page for your personal reference. If you would like to know exact warranty information on a certain brand/manufacturer you can contact us by clicking here

Payment Methods and Options

What payment methods you accept?
LaptopTraveller current accept VISA, Master, American Express, Discover Card and PayPal.
Could I ship to an address that is different from my billing address?
Yes. However, we strongly suggest that you have your shipping address on file with your credit card to avoid any delay in processing your order.
How sales tax is calculated?
Items sold by LaptopTraveller and are shipped to destinations in the states of California are subject to sales tax unless you have a tax-exempt certificate on file with us. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped.

Privacy & Security

Does LaptopTraveller share my personal information?
LaptopTraveller DO NOT selling our customer information to others. We collect the information you give us in order to provide you products or services, inform you about our products and fulfill your orders and service requests. For detail privacy policy, please click here.
Is LaptopTraveller a secure website?
We understand the importance of ensuring that your personal information is secure and protected. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure. LaptopTravellers is supported by Yahoo! Merchant Solution, you can see the security measures Yahoo! takes to protect your information by clicking here.

Contact

How could I contact LaptopTraveller?
You may contact LaptopTraveller by clicking here

Shipping & Returns

What delivery options does LatopTraveller offer?
LaptopTraveller offers UPS, Fedex, or U.S. Postal Service at our discretion. Shipping choices are
  • Standard Shipping-- Shipped via the USPS or UPS/Fedex, 3 - 7 business days anywhere within the USA
  • 3 Days Select------- Shipped via Fedex or UPS, typically by the end of the 3rd business day
  • Second Day Air----- Shipped via FedEx or UPS, usually by the end of the second business day
  • Next Day Air-------- Shipped via FedEx or UPS Next Day
  • Orders Shipping to Alaska and Hawaii could only choose air ( second day air or next day air) shipping method. Please note that some locations in Alaska and Hawaii require additional transit time.
Could I pick up my order personally?
No. LaptopTraveller does not offer will-call since our products are shipped through multiple warehouses in different locations.
How do I return a product?
You may see our return policy here. Please complete this online return form or send an email to to submit your RMA request. You will receive an RMA number. Please include display the RMA number prominently on your package and include the form with your package. Any returns mailed to us without a pre-approved RMA number may be refused without notice, automatically returned and a handl class="helpcenterq"ing fee may be assessed. A RMA number is valid for 15 days.


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